Ordering and Shipping:

• How do I place an order on Daruma Green Store?

  • To place an order, simply browse our website, select the items you want, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

• What payment methods do you accept?

  • We accept major credit cards, debit cards, and PayPal for secure and convenient transactions.

• Can I modify or cancel my order after placing it?

  • Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchase.

• How can I track my order?

  • Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's site.

• What is your shipping policy?

  • We ship tracked parcels with DHL, from our warehouse in Portugal (Estoril).

  • some smaller items, like the BJJ bamboo tape are shipped with CTT, the Portuguese Post.

    Do I pay customs?

  • No, in the EU all our shippings are customs free, as we ship from Portugal. If you are an international client, from outside the EU, please be aware that are not responsible for any additional customs fees that may arise in your country.

1. Products:

   • What types of products does Daruma Green Store offer?

     • We offer a wide range of eco-friendly and sustainable products, including hemp BJJ Gi’s, cork Yoga mats and organic Hemp Bags,

   • Are your products eco-friendly?

     • Yes, our products are carefully curated to be environmentally friendly and sustainable, promoting a greener lifestyle.

   • How do I know which product is right for me?

     • Each product page provides detailed information. If you have specific questions, feel free to reach out to our customer support for personalized assistance at info@daruma-greenstore.com

   • Can I return a product if I'm not satisfied?

     • Yes, we offer a hassle-free return policy. Please refer to our Return Policy for instructions on initiating a return.

   • Are your products sustainable?

     • Absolutely! Sustainability is at the core of our values. We strive to source and create products that have minimal impact on the environment.

2. Account and Registration:

   • Do I need to create an account to make a purchase?

     • While it's not required, creating an account allows for a faster checkout process and enables you to track your orders.

   • How do I reset my password?

     • You can reset your password on the login page by clicking on the "Forgot Password" link and following the instructions sent to your email.

   • Can I change my account information?

     • Yes, you can update your account information, including shipping address and payment details, in the "Account Settings" section.

3. Returns and Exchanges:

   • What is your return policy?

     • Our return policy allows for returns within 30 days of receiving your order. Please see our Return Policy for detailed instructions.

   • How do I initiate a return or exchange?

     • To initiate a return or exchange, please send us an email and we will provide you with the next steps.

   • Are there any restocking fees?

     • We do not charge restocking fees for returns or exchanges.

4. Customer Support:

   • How can I contact customer support?

     • You can reach our customer support team via email: info@darumagreenstore.com.

   • What are your customer support hours?

     • Our customer support team is available 9-18h Lisbon time. We strive to respond to inquiries within 1 business days.

   • How long does it take to receive a response?

     • We aim to respond to inquiries within 1 business days. During peak times, response times may be slightly longer.

5. Privacy and Security:

   • How is my personal information protected?

     • We take your privacy seriously. Our website uses encryption technology to ensure the security of your personal information.

   • Is my payment information secure?

     • Yes, your payment information is securely processed through our trusted payment gateways, and we do not store any sensitive payment details.

   • Do you share customer information with third parties?

     • We respect your privacy and do not share your information with third parties. For more details, please refer to our Privacy Policy.

6. Discounts and Promotions:

   • How can I apply a discount code?

     • During the checkout process, you will find a field to enter your discount code. The discount will be applied before you complete your purchase.

   • Do you offer gift cards?

     • Yes, we offer gift cards in various denominations. You can purchase them on our website.

   • Are there any ongoing promotions or sales?

     • Stay updated on our latest promotions and sales by subscribing to our newsletter and checking our website regularly for announcements.

7. Sustainability Practices:

   • What steps does Daruma Green Store take to be environmentally friendly?

     • We are committed to sustainability by using only sustainable products, like hemp, bamboo and organic cotton, and our factories are carefully chosen, not to use child labour.

   • Are your packaging materials sustainable?

     • Yes, we use environmentally friendly packaging materials that are recyclable and biodegradable.

8. Technical Issues:

   • I'm experiencing technical issues on the website. What should I do?

     • If you encounter any technical issues, please try clearing your browser cache. If the problem persists, contact our customer support for further assistance.