Shipping policy

 

Shipping & Delivery

Where We Ship We currently ship to: 🇪🇺 EU · 🇬🇧 UK · 🇨🇭 Switzerland · 🇺🇸 United States · 🇮🇱 Israel · 🇦🇪 UAE · 🇦🇴 Angola

Shipping to another country? Contact us and we'll do our best to get you a custom quote.

Shipping Costs Add your address at checkout to see live shipping rates before you pay — no surprises.

All orders ship from our warehouse in Estoril, Portugal.

Estimated Delivery Times

Destination Estimated Delivery
Portugal 1–3 business days
EU (rest) 3–5 business days
UK / Switzerland 5–8 business days
US / Israel / UAE / Angola 7–14 business days

Business days = Monday–Friday, excluding Portuguese public holidays.

Carriers

  • Small items (e.g. BJJ Tape): CTT Tracked & Signed
  • Larger orders: DHL, FedEx, GLS or CTT

All orders receive a tracking number by email once dispatched.

Order Processing

  • Placed Mon–Fri: dispatched the next business day
  • Placed Sat, Sun, or public holidays: dispatched the following business day

EU Customers — No Hidden Fees 🎉 Because we ship from Portugal, all EU orders are fully customs-free. What you see is what you pay.

International Customers — Duties & Taxes
Orders shipped outside the EU may be subject to local import duties, tariffs, or taxes. Where possible, we calculate and collect these upfront at checkout, so the total you pay is the total you owe — no surprise charges on delivery.

International Customers — Duties & Taxes
Orders shipped outside the EU may be subject to local import duties, tariffs, or taxes, set by the destination country's customs authority. These are not included in our checkout price.

For destinations outside the EU — 🇺🇸 US, 🇬🇧 UK, 🇨🇭 Switzerland, 🇮🇱 Israel, 🇦🇪 UAE, 🇦🇴 Angola — duties and taxes are charged by the carrier on delivery, not at checkout. We recommend checking with your local customs office for an estimate before ordering.

Returns & Exchanges

EU +USA Orders — 30-Day Exchange Policy

We want you to love what you ordered. If something isn't right, we'll make it right.

To be eligible for an exchange:

  • Item must be unused, unwashed, and in original condition
  • Original tags and labels must be attached
  • Exchange must be requested within 30 days of receiving your order

How to start an exchange: Email us at info@daruma-greenstore.com with your order number and reason for the exchange. We'll guide you through the next steps.

Return shipping costs are the customer's responsibility in both directions. If your order included free shipping, the original shipping cost will be deducted from any store credit issued.

Non-exchangeable items:

  • Customised or personalised products (unless there's a defect on our end)

Refunds: Refunds are issued to the original payment method and are limited to the value of the item(s) returned.

Send returns to:

Daruma Green Store

Praceta do Meio 109

 2755-060 Cascais, Portugal

International Orders (Outside EU and USA) — All Sales Final

Due to the complexities and costs of international returns logistics, we are currently unable to accept returns or exchanges on orders shipped outside the EU+ USA. Please review sizing carefully before ordering — we're always happy to help you choose the right size. Contact us before you order if unsure.

Didn't Receive Your Order?

If your tracking shows "Delivered" but you haven't received your package, please contact us within 7 days of the delivery date. We'll immediately open an investigation with the carrier on your behalf.

To process a claim we'll need:

  • Your order number and delivery address
  • A signed statement confirming non-receipt
  • In some cases, an official report filed with local authorities

We take every case seriously and will work hard to resolve it fairly.

Received a Damaged Item?

We're sorry — that's not the Daruma standard. Email us a photo of the damaged item within 7 days of delivery and we'll sort it out quickly.

Questions? We're always happy to help. Reach us at info@daruma-greenstore.com

— Márcia & João, Daruma Green Store 🌿