Shipping policy
Shipping & Delivery
Where We Ship We currently ship to: 🇪🇺 EU · 🇬🇧 UK · 🇨🇭 Switzerland · 🇺🇸 United States · 🇮🇱 Israel · 🇦🇪 UAE · 🇦🇴 Angola
Shipping to another country? Contact us and we'll do our best to get you a custom quote.
Shipping Costs Add your address at checkout to see live shipping rates before you pay — no surprises.
All orders ship from our warehouse in Estoril, Portugal.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Portugal | 1–3 business days |
| EU (rest) | 3–5 business days |
| UK / Switzerland | 5–8 business days |
| US / Israel / UAE / Angola | 7–14 business days |
Business days = Monday–Friday, excluding Portuguese public holidays.
Carriers
- Small items (e.g. BJJ Tape): CTT Tracked & Signed
- Larger orders: DHL, FedEx, GLS or CTT
All orders receive a tracking number by email once dispatched.
Order Processing
- Placed Mon–Fri: dispatched the next business day
- Placed Sat, Sun, or public holidays: dispatched the following business day
EU Customers — No Hidden Fees 🎉 Because we ship from Portugal, all EU orders are fully customs-free. What you see is what you pay.
International Customers — Duties & Taxes Orders shipped outside the EU may be subject to local import duties, tariffs, or taxes upon arrival. These charges are set by your country's customs authority and are the buyer's responsibility. Daruma has no control over these fees and cannot predict the exact amount.
🇺🇸 US customers: We recommend checking with US Customs & Border Protection for guidance on likely import fees before ordering.
Returns & Exchanges
EU Orders — 30-Day Exchange Policy
We want you to love what you ordered. If something isn't right, we'll make it right.
To be eligible for an exchange:
- Item must be unused, unwashed, and in original condition
- Original tags and labels must be attached
- Exchange must be requested within 30 days of receiving your order
How to start an exchange: Email us at info@daruma-greenstore.com with your order number and reason for the exchange. We'll guide you through the next steps.
Return shipping costs are the customer's responsibility in both directions. If your order included free shipping, the original shipping cost will be deducted from any store credit issued.
Non-exchangeable items:
- Customised or personalised products (unless there's a defect on our end)
Refunds: Refunds are issued to the original payment method and are limited to the value of the item(s) returned.
Send returns to:
Daruma Green Store Estrada da Alapraia 40 2765-012 Estoril, Portugal
International Orders (Outside EU) — All Sales Final
Due to the complexities and costs of international returns logistics, we are currently unable to accept returns or exchanges on orders shipped outside the EU. Please review sizing carefully before ordering — we're always happy to help you choose the right size. Contact us before you order if unsure.
Didn't Receive Your Order?
If your tracking shows "Delivered" but you haven't received your package, please contact us within 7 days of the delivery date. We'll immediately open an investigation with the carrier on your behalf.
To process a claim we'll need:
- Your order number and delivery address
- A signed statement confirming non-receipt
- In some cases, an official report filed with local authorities
We take every case seriously and will work hard to resolve it fairly.
Received a Damaged Item?
We're sorry — that's not the Daruma standard. Email us a photo of the damaged item within 7 days of delivery and we'll sort it out quickly.
Questions? We're always happy to help. Reach us at info@daruma-greenstore.com
— Márcia & João, Daruma Green Store 🌿
